AI & Automation
Internal AI knowledge assistant
An internal assistant that answers your staff's questions from your own product sheets, procedures and technical documents, citing its sources.
The problem
A product's technical value, the current version of a procedure or what a customer was quoted last year is written down somewhere in the company — scattered across folders, emails and the memory of a few experienced people. Newcomers ask the same questions again and again, and experienced staff spend their days answering. General-purpose AI tools don't know your documents and can make up answers without saying they don't know.
What we do
We set the assistant up to work only with the documents you choose. Every answer shows the document and section it relies on; if the documents don't contain the answer, the assistant says so instead of guessing. As documents are updated, so is the assistant's knowledge, and it answers each person only from the documents that person is allowed to see. We decide together where data is processed: for cloud-based models we review the provider's contract and data terms with you, and if data must not leave the company we recommend a model running on your own server.
How we work
Discovery call
We listen to your business, your goals and where things stand today, and gather what we need for a quote.
Written quote
We put the scope, timeline and price in writing. If something out of scope comes up, we talk first.
Build
We show progress at short intervals and move ahead with your approval at every step.
Measure and support
After launch we measure the results, report on them and keep improving.
Frequently asked questions
Will our documents be used to train the AI model?
That depends on the model and the provider's terms, so we don't answer from memory. Before setup we review the chosen provider's data terms with you and, if needed, build a setup where data never leaves your company.
How is it different from the WhatsApp assistant?
The WhatsApp assistant faces your customers and is limited to public information. The internal assistant faces your staff; it works with internal documents and respects access permissions.
What if it gives a wrong answer?
Because every answer shows its source, staff can open the document and check. We configure the assistant not to invent answers on topics the documents don't cover, and monitor answer quality regularly through feedback.
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Let's talk about this service.
A short call is enough to pin down the scope and timeline.